Privacy Policy

1. Introduction

Welcome to ContextFile.ai ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

2.1 Information You Provide

• Account Information: When you create an account, we collect your email address, username, and password.
• Profile Information: You may provide additional information such as your name, company, bio, website, and social media handles.
• Context Files: The AI context files you create, including any personal or professional information you choose to include.
• Uploaded Files: Documents, images, or other files you upload to enhance your context.
• Payment Information: If you subscribe to a paid plan, our payment processor (Stripe) collects your payment details. We do not store your full credit card information.

2.2 Information Collected Automatically

• Usage Data: We collect information about how you interact with our services, including pages visited, features used, and time spent on the platform.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Cookies and Tracking: We use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage patterns.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Create and manage your account
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize and improve your experience
• Send promotional communications (with your consent)

4. How We Share Your Information

We may share your information in the following circumstances:

• Public Context Files: If you choose to make your context file public, it will be accessible to anyone with the link or who discovers it through our platform.
• Service Providers: We share information with third-party vendors who perform services on our behalf (e.g., hosting, payment processing, analytics).
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.
• With Your Consent: We may share information with your explicit consent.

5. Third-Party Services

We use the following third-party services:

• Supabase: For authentication, database, and file storage
• Stripe: For payment processing
• Google Analytics: For website analytics
• Sentry: For error tracking and monitoring
• Resend: For transactional emails

Each of these services has their own privacy policy governing their use of your data.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit (HTTPS/TLS), secure authentication, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. You can request deletion of your account and associated data at any time through your account settings or by contacting us.

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request restriction of processing

To exercise these rights, please contact us at privacy@contextfile.ai

9. Cookies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Types of cookies we use:

• Essential Cookies: Required for the operation of the website (authentication, security)
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and preferences

10. Children's Privacy

Our service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@contextfile.ai
• Contact form: contextfile.ai/contact